This year, we pushed out a refreshed version of fullleafteacompany.com, which received exceptional feedback for its ease of navigation and responsiveness. For a while, we've used Shopify's "Wholesale Channel." This channel gets minimal updates, is difficult, if not impossible, for us to implement features to serve you better, and proved insufficient for us in the long run.
We set out to build a completely new wholesale that would offer flexibility for our wide range of customer needs. Today, we're excited to bring the same site our retail customers know and love over to wholesale. This guide is meant to provide answers to commonly asked questions. Should you have a question not listed, we're always glad to help! Please give us an e-mail or a call!
Logging in
Your information is confidential, even to us, we don't have access to passwords or payment information. While this is great for security, this also means you'll need to reactivate your account – if you're logging in for the first time, you may need to input your password more than once. If you had an account previously, please look for an account activation email from us.
If you had an account with our old wholesale, you'll need to reactivate your account. Please check your email inbox & spam for emails from wholesale@fullleafteacompany.com. If you don't have an email, please contact us.
Account Management
This new update allows you to manage your account and review orders better than ever. Starting today, you'll have an empty order history – as you continue to order through us, you'll be able to review orders or quickly reorder previous orders.
Because of Shopify's strict security, we cannot bring previous orders from the old site to this new update. If you need access to previous orders, please reach out to us!
Your new account dashboard also allows you to update address's, add a new address, change your password, or request a change in e-mail.
Site Navigation
This new update allows you to find exactly what you're looking for quickly and easily. With advanced filtering, live search, better menus, and filterable collections – finding the right tea for your business needs is easier than ever.
Previous Order Dashboard
Your previous order is front and center on the homepage with our new update. Check current fulfillment status, payment status, view the order page and look up tracking information, or even reorder your previous order!
The Future
We're excited about these new features, and we feel the ability to build upon your needs and feedback with this new update will only help us serve you better. As mentioned, should you ever have questions or need help, give us an e-mail or call; we're always excited to help!
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